Terms & Conditions

  • By placing an order through our website, by email, by phone or by text message you are agreeing to our terms and conditions.
  • If you place an order under the minimum order value for the service chosen you will be charged the minimum amount stated on our price list page. You can not combine services to reach a minimum order value.
  • Free collection and delivery* in our covered areas. Outside this areas will incur an extra 60p charge per mile return.
  • Payment may be made by cash / cheque on return of goods.
  • Any missing items must be notified within 24 hours of receipt of goods .We accept no responsibility for items missing after this period.
  • Any iron damaged items included in your laundry will be returned un-ironed to avoid misunderstanding regarding liability of damage.
  • All items are inspected for damage before ironing and any items with existing damage will not be ironed, unless mutually agreed in advance. In the unlikely event of items becoming damaged during ironing, a maximum compensation of £50.00 per item will be paid upon production of the receipt showing the original cost.
  • If you have any special requirements please inform us upon collection i.e. folding of items .
  • All work is done in a clean, smoke-free and pets free environment.
  • In the unlikely event of any customer not being completely satisfied with the quality of our ironing we will re-iron the item free of charge .
  • As a part of the service we will provide hangers as necessary .If you could provide your own hangers,even better!
  • All shirts ,trousers ,dresses and skirts will be returned on hangers(unless requested otherwise )
  • All other items will be folded,unless you have other requirements.
  • If a customer is not available at the mutually agreed time for collection or delivery, or turn us away at the door we reserve the right to charge £5.00 compensation per visit and discontinue our service.
  • We reserve the right to alter our terms and conditions and policies at any time.

     

     

*for orders £20, otherwise there is a £3 surcharge